Supporter promise
We’re committed to fundraising in an honest and transparent way while ensuring our supporters are treated with respect.
Fundraising
Q. Why are you contacting me?
A. You’re in control of what you receive and how you hear from us. We send out mailings and emails to all of our valuable supporters several times a year to keep you updated on our work and our innovative projects. You can choose to receive fewer communications if you would prefer, for example only our Winter Appeal, or perhaps just the supporter magazine twice a year.
You can contact our Supporter Care team at support@actionagainsthunger.org.uk or call us at 020 8853 7577 to update your communication preferences.
Q. What is my money spent on?
A. In 2023, we reached 21 million people in 56 countries worldwide.
Our achievements include:
- reaching 10.9 million people through our health and nutrition programmes
- responding to 47 emergencies in 34 countries
- giving 6.8 million people clean water and safe toilets
- reaching 2.3 million people with our food security and livelihoods programmes
- providing 655,000 people mental health support
Out of every £1 raised, we spend 94p on charitable activities and services and 6p on fundraising and support costs.
Q. What is Gift Aid?
A. Gift Aid is an easy way to boost your donation to charity. It allows us to reclaim the basic rate tax you pay as a UK taxpayer from HM Revenue and Customs. For every £1 you donate we can claim an extra 25p of tax at no extra cost to you. All we need is a one-off declaration.
You can let us know if you would like to Gift Aid your donations by ticking a box on our online donation form, or on the back of our paper forms you might receive in the post. You can also make a declaration over the phone by calling our supporter care team on 020 8853 7577.
Q. How much does it cost to help a child?
A. It costs just £42 to save a child’s life, which is the cost of enough ready-to-use therapeutic food (RUTF) for six weeks of treatment. It includes an average of three packets of RUTF a day as well as monitoring and care from a healthcare professional.
Q. How can I set up a regular gift?
A. Setting up a regular gift is an incredible act of generosity, thank you.
There are three easy ways to set up a regular donation:
- Following the steps on our website.
- Calling our Supporter Care team on 020 8853 7577 to set one up over the phone.
- Emailing us at support@actionagainsthunger.org.uk and asking us to send you a regular gift set up form.
Q. How do I cancel my regular gift?
A. If you’re having trouble committing to a regular monthly gift, you can change the frequency of your donation to every six or twelve months if you’d prefer. If you’d still prefer to cancel we’ll be sad to see you go but we understand it’s your decision.
To cancel your regular gift just email us at support@actionagainsthunger.org.uk and let us know. You’ll then need to cancel the direct debit with your bank.
Q. I am interested in supporting Action Against Hunger in another way, how can I get involved?
A. There are lots of ways you can support Action Against Hunger, from taking part in a virtual event to getting active with a physical challenge.
Q. How do I know that my money will reach the people who need it and not go to the government?
A. Action Against Hunger is a non-governmental organisation, which means that we manage and roll out all of our programmes ourselves. We have no affiliation with any of the governments in the countries where we work.
We often work alongside other organisations and delivery partners such as the World Food Programme, Unicef or the United Nations to make sure that we have the furthest reach and our work has the maximum impact.
Q. Was your call genuine?
A. We are working with an agency called Acwyre Fundraising. Acwyre conduct door to door activity on behalf of us and other charities. They are members of the Chartered Institute of Fundraising, the membership body for UK fundraising.
If you agreed to a regular gift after talking to a fundraiser at your door, you will receive a welcome call, from the number 01733 964532, to confirm your details and that you are still happy to donate.
Shortly after this, you will receive a welcome pack and a direct debit guarantee in the post, which includes the details of your donation schedule and first donation date.
We also work closely with DTV Optimise – a professional telephone fundraising agency working on behalf of Action Against Hunger. We’re committed to open and honest fundraising and the number we call from is 0203 424 3005.
If you have any concerns or would like to update your communication preferences, please contact our Supporter Care team at support@actionagainsthunger.org.uk or call us at 020 8853 7577.
